Terms of service

Updated 04 September 2020

By using the ORDR ("Service"), you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Soho Technologies Ltd ("Company") reserves the right to update and change these Terms of Service without notice.

Violation of any of the terms below may result in the termination of your account.

Account Terms

You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have their own logins under your account).

You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).

You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.

You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

Payment, Refunds, Upgrading and Downgrading Terms

The Company may change the price for the monthly paid subscription from time to time and will communicate any price changes to you in advance via the email address on record. We may also post a notice about the price changes on our website or the affected services themselves. This will be visible on the billing page of your account.

Any SMS messages sent on your behalf, outside of any inclusive messages your subscription may have, will be charged at £0.04/$0.04/€0.04. This charge is simply there to cover the cost of the mobile phone network.

We will charge the agreed upon monthly subscription cost from your payment method at the end of the trial period unless you cancel your subscription by emailing [email protected].

The yearly subscription comes with a 30 day money-back guarantee. If you are not satisfied with the product during the first 30 days of usage, you can cancel the subscription and the cost will be partially refunded, pro-rated to the usage time.

For any upgrade or downgrade in subscription level, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles.

Downgrading your Service may cause the loss of features or capacity of your account. The Company does not accept any liability for such loss.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. Where required, The Company will collect those taxes on behalf of taxing authority and remit those taxes to taxing authorities.

Refunds are processed according to our fair refund policy.

When a chargeback is requested by one of your customers to their bank, the Company is not liable for the chargeback amount, or for any fees incurred. Any chargeback amounts will be deducted from your daily payouts, and you will be notified immediately. A fraud chargeback protection insurance is available on all transactions at a zero-profit cost of 0.4% per transaction, and can be taken on any account.

The Company is not liable for a fee of £15/$15/€15 which may be incurred with each chargeback the arrises from your customers. If there is a fee, it will be deducted from your daily payouts and you will be notified immediately.

Cancellation and Termination

All of your content will be inaccessible from the Service immediately upon cancellation. Within 30 days, all content will be permanently deleted from backups and logs, with the exception of financial data that we must keep for taxing purposes. This information can not be recovered once it has been permanently deleted.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. You will be refunded based on a prorated amount.

The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time. Such precautions are only in place in case an account is disrupting the behaviour of other users in a deliberate fashion, for example an account that is attempting to break the service or undertake illegal activities. Under all cases, you will be informed beforehand.

Modifications to the Service and Prices

Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Company web site or the Service itself.

The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours.

The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service.

The look and feel of the Service is copyrighted by Soho Technologies Ltd. All rights are reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

General Conditions

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.

Technical support is only provided via email.

You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

You must not modify, adapt or hack the Service.

You must not modify another website so as to falsely imply that it is associated with the Service or the Company.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company.

We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violates any party’s intellectual property or these Terms of Service.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee or officer will result in immediate account termination, with no refund of any remaining subscription.

You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other Service customers. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and the Company and govern your use of the Service, superseding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms of Service).

Questions about the Terms of Service should be sent to [email protected].

Data Controller and Data Processor

You understand that we are registered and comply with data protection law according to the ICO, registration number A8697902.

"GDPR" means Regulation (EU) 2016/679 of the European Parliament and Council.

You are the Data Controller, as defined by GDPR. As data controllers, it is your responsibility to ensure that your customer data is kept confidential and is not easily accessible. You must take precautions to ensure there is no unauthorised usage of your account.

We are the Data Processor, as defined by GDPR. In assessing the appropriate level of security, we shall take account in particular of the risks that are presented by processing data.

We will not retain personal information about you, or your customers, for longer than we think is necessary. More so, we will only keep such data as required by law, for example payments and financial records, until they are no longer required.

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