A fair refund policy.
Updated 12 November 2019
Note: If you are a customer of the restaurant, please contact the restaurant directly. This policy is between restaurants and ORDR.
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with ORDR, for any reason, just contact our support team and we'll take care of you.
Examples of full refunds we'd grant
If you were just charged for your next year of ORDR, but you meant to cancel, we're happy to refund that extra charge.
If you forgot to cancel ORDR a couple months ago, and you haven't used ORDR since then, we'll give you a full refund for a few back months. No problem.
Examples of partial refunds or credits we'd grant
If you forgot to cancel ORDR a year ago, and there's been activity on your account since then, we'll review your account usage and figure out a partial refund.
If you upgraded your account a few months ago to a higher plan, but you didn't end up using the extra features, projects, or storage space, although you did keep using ORDR in general, we'd consider applying a prorated credit towards future months.
If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we'd issue a partial credit to your account.
Examples of when we won't refund
If you have verbally, physically, written or otherwise abused any member of staff.
If you have attempted, successfully or not, to reproduce, duplicate, copy, sell, resell or exploit any portion of ORDR.
Get in touch
At the end of the day, nearly everything comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you're happy.