13 May 2026

Story

AI in hospitality — what's worth it, and what's just hype

Every POS pitch in 2026 says "AI-powered". Some of those claims are real product, some are wallpaper. We separate the two — using ORDR's actual shipping AI features, and the ones we deliberately do not ship — and argue for the narrow, bounded use of machine learning in hospitality software.

18 Apr 2026

Story

Off Cloudflare, onto gray-cloud AWS — why and how we moved

In April 2026 we finished moving ORDR from orange-cloud Cloudflare back to a traditional CDN-less AWS setup. Here is why a restaurant POS cares about the intermittent Spain / La Liga IP blocks, what we did, and what we gave up.

17 Apr 2026

Story

Moving the kitchen TV display off Chromecast — the 2026 hardware landscape

Chromecast with Google TV is discontinued. We have spent the year looking at what replaces it for restaurant order displays — Fire TV, Onn, Vega OS, Apple TV — and here is where we landed.

15 Apr 2026

Story

Tap to Pay on iPhone in UK hospitality — the state of play in 2026

Tap to Pay on iPhone has quietly become a real option for UK restaurants and bars. Here is what is different, what is the same as a traditional terminal, and why you still probably want a proper card reader on your main counter.

12 Nov 2024

Story

Per-table QR-code ordering, three years in: what we'd build differently

The pandemic made QR ordering a default. Three years on, the patterns that worked are clear, the dark patterns are clearer, and the temptation to bolt on every clever idea is the thing to resist. A retrospective on the ORDR customer-ordering flow.

8 May 2024

Story

Multilingual menus: where machine translation gets it wrong, and how we catch it

Machine translation is good enough for prose and dangerous for menus. Dishes are full of proper nouns, regional terms and cultural context that NMT systems mis-handle in specific, repeatable ways. Here is what we have seen go wrong, why, and the review gate ORDR builds in.

22 Apr 2024

Story

Event ticketing for bars and nightclubs — a year in

A year after we rolled out events inside the ORDR POS, the punchline is the one we hoped for: when ticketing lives inside the till, every paid ticket becomes a pre-paid table, and the third-party 8–12% fee stays at the venue. Here is what we learned, and where third-party platforms are still the right call.

19 Mar 2024

Story

Monolith for life, except when not — how we split CloudPrint out of the ORDR Rails app

ORDR is a Rails monolith and will stay one. CloudPrint, the printer microservice, had to live somewhere else — but for the boring physical reason that it talks to a thermal printer in a venue, not because the monolith was failing us. The rule we use: split out only when the constraint forces it.

26 Sept 2023

Story

Switching to Bun: how moving off Yarn cut our local dev startup by 60%

After two years on Yarn, we moved ORDR's JavaScript toolchain to Bun in late 2023. Install time dropped by an order of magnitude, local dev server startup more than halved, and the migration itself took an afternoon. Here is what we changed, what we measured, and what we still use Node for.

26 Apr 2023

Story

March and April 2023 features update

Phone-friendly staff ordering, a configurable end-of-day cut-off for reports, and product categories surfaced across downloadable reports. Three quality-of-life features bundled into one update.

23 Feb 2023

Story

February 2023 features update

Payment terminals now work across any number of devices and networks, and our pre-payment flow has had a months-long overhaul based on thousands of real orders.

23 Sept 2022

Story

Feature: the perfect payment terminal

Card machines. PQDs. Payment terminals. Whatever you call them, they are the lifeline of hospitality. We wanted one that was fast, reconciled to a bill automatically, and flexible enough for the chaos of a busy service.

14 Aug 2022

Story

Feature: automagic menu translation

Translating a menu by hand is tedious. From today, getting started — or adding a new language — is a single click. Under the hood, it is machine translation, so verify with a native speaker before going live.

23 Jul 2022

Story

Feature: translated kitchen tickets

The same translation engine that helps customers read your menu can also print kitchen tickets in the language your chefs speak. Fewer mistakes on the line, happier staff.

23 Feb 2022

Story

Feature: translated menus

Maintain a single menu across every language your customers speak. Prices, photos, and descriptions stay in sync automatically, and ORDR shows each customer the right menu based on their device language.

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Multilingual digital menu

Help expand your customer base with multilingual menus.

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2. Adding tickets to an events

Each event has one or more tickets that can be purchased.

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1. Creating events

Each event takes place once, and on a specific date.

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4. Event Ticket QR Codes

Customers will be emailed a QR Code.

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3. Selling your tickets

Tickets need to be added to a menu to be sold.

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Changing User with Fast User Switch

Quickly switch between users on the same account using a unique 5-digit PIN.

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Resetting your ORDR password

Forgot your password? Find out how to reset it and regain access to your ORDR account.

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Password security

A secure password is the first line of defense against unauthorized access.

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Signing out of ORDR

Learn how to securely sign out of your ORDR account when you've completed your session.

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Signing in to ORDR

Learn how to authenticate to ORDR and access your account.

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Add a new terminal

Setup a new ORDR terminal to your account to take in-person payments

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Issuing refunds

What to do when a customer wants a refund.

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Assign a QR code to a table

To ready your tables for online ordering, you need to assign a QR code to each table.

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Creating a table

Set up and customize tables for your enhanced dining experience.

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Table sections

Create table sections for your restaurant and choose how each area should be handled.